Refund policy
Exchanges or Refunds
If you are within the 14 day return period (from the date you received your package) we offer you 2 options:
1-Refunds and vouchers
If you wish to receive a refund on the method of payment used during your purchase, you must contact us by email at Contact@jimfar.com and inspection, warehouse and processing fees of 15% will be applied.
Orders exchanged due to manufacturer's defect or wrong or defective do not incur this 15% restocking fee. You will be refunded the final price paid (after any reduction).
2-Replacement of wrong / defective / broken item
- Your order number
- The description of the problem (wrong / defective / broken item, …)
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A photo or video.
How long does it take to get a refund?
Generally, refunds can take up to two weeks to process. All refunds must be verified for authenticity and must be submitted to our accounts department for processing.
How to return the item?
- Contact us at the following email address: Contact@jimfar.com. We will then send you a form to fill out.
- Please complete this form as accurately as possible and send your item along with this form to the return address that we will communicate to you by email.
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For any questions or concerns, email us at Contact@jimfar.com.
Late or missing refunds:
- Check your bank account
- Contact your bank
- Processing time usually takes 1-3 days
If you have done all of this and still have not received your refund, please contact us at Contact@jimfar.com
Return shipping costs:
The customer is responsible for paying their own shipping costs for returning an item. If you receive a refund, it will be the amount you paid on your invoice minus the 15% restocking fee.
If you would like an exchange (depending on your country of origin), your exchanged item may take 2-7 weeks to reach you.
Warning :
If you are shipping items over $35, we strongly suggest that you ship the product back to us with a tracking number.